Frequently asked questions
Here are answers to the most common questions about orders, shipping and payment. Can't find yours? Message us on WhatsApp at +1 (571) 223-8441.
Do you ship anywhere in the US?
Yes. We ship with UPS or USPS to every state, and if you live near Leesburg, Virginia, you can also pick up your order. The cost is calculated at checkout from your address and the service you choose.
How long does my order take?
We prepare it in 1–2 business days. After that it depends on the UPS or USPS service you choose. When it ships, we send you the tracking number.
How can I pay?
By credit or debit card (secure payment with Stripe) or with Zelle. You'll see the options at checkout.
Are the products from El Salvador?
Yes. They're the products and brands you know from El Salvador and Central America.
How do I track my order?
When you place your order you get a link to check its status. When it ships, we send you the tracking number on WhatsApp or by email.
What if my order arrives damaged or incomplete?
Message us on WhatsApp within 48 hours of receiving it, with a photo, and we'll make it right.
Do you accept returns?
Because of the nature of our products (medicines, supplements and food) we don't accept returns. If there's a problem with your order, tell us within 48 hours.
What if I entered the wrong address?
Message us as soon as possible. If the package comes back because of a wrong address, we ship it again once you give us the right one; the new shipping is yours, and we quote it first.
Do you charge sales tax?
Only orders shipped to Virginia include Virginia sales tax. You'll see it before you confirm your purchase.
Can I order on WhatsApp?
Yes. Build your cart and send it to us on WhatsApp with one tap, or message us at +1 (571) 223-8441 and we'll help you.
Can you get a product that isn't in the store?
Message us on WhatsApp with the product's name or a photo and we'll tell you if we have it or can get it.